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Shipping Policy
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with your tracking number.
Shipping Rates & Delivery Estimates
We ship all orders from Malaysia. Estimated delivery times are as follows:
| Region | Countries | Estimated Delivery |
|---|---|---|
| 🇲🇾 Malaysia | West & East Malaysia | 2–4 Business Days |
| 🇸🇬 Singapore | Singapore | 3–5 Business Days |
| 🌏 Southeast Asia | Indonesia, Thailand, Philippines, Vietnam, Brunei, Cambodia | 5–8 Business Days |
| 🇦🇺 Australia & New Zealand | Australia, New Zealand | 7–14 Business Days |
| 🇬🇧 United Kingdom | United Kingdom | 10–16 Business Days |
| 🌍 Europe | Germany, France, Netherlands, Sweden, and more | 10–16 Business Days |
| 🇺🇸 North America | United States, Canada | 7–14 Business Days |
| 🌙 Middle East | UAE, Saudi Arabia, Qatar, Kuwait, Bahrain | 7–12 Business Days |
| 🌐 Rest of World | All other countries | 14–21 Business Days |
Please note: Delivery times are estimates and may vary due to customs clearance, public holidays, or other factors beyond our control.
Shipping Carriers
We partner with trusted international couriers including DHL, FedEx, and local postal services to ensure your order arrives safely and on time.
Order Tracking
Once your order is shipped, you'll receive an email containing your tracking number and a link to monitor your shipment in real time. If you haven't received your tracking details within 3 business days of your order, please contact us at care@leaforax.com.
Shipping to P.O. Boxes
At this time, we are unable to ship to P.O. Boxes. Please ensure a valid residential or business address is provided at checkout.
Lost or Delayed Shipments
If your package has not arrived within the estimated delivery window, please:
- Check your tracking number for the latest update
- Reach out to us at care@leaforax.com
We will do our best to assist you in locating your shipment.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 5 days of delivery at care@leaforax.com with your order number and a photo of the item. We will arrange a replacement or refund as quickly as possible.
Contact Us
For any shipping-related queries, feel free to reach out: 📧 care@leaforax.com 🌐 www.leaforax.com